Privacy policy

1. General Information
This Privacy Policy (hereinafter: Policies) describes which personal data we collect, how we process it, and for what purposes we use it, as well as your rights related to your data. Matison d.o.o., Donje Svetice 35, 10 000 Zagreb, OIB 56207051183 (hereinafter: "Matison Ltd." or "we") processes personal data of the users of its services and visitors to the website in accordance with applicable regulations regulating the protection of personal data (General Data Protection Regulation 2016/679). We respect your privacy and we process your personal data fairly and lawfully, solely on the basis of valid legal regulations, or according to your consent regarding said processing.

2. The manner and purpose of personal data processing
Promotional Messages
Access to the website is free and does not require registration. If you want to receive promotional messages about our products and services, you can do so by simply logging your email address, no registration necessary. You can opt out of receiving promotional messages at any time by selecting the opt-out option in a received promotional message.
If you contact us with queries, we process the information that you provide to us solely in order to provide the information we have been asked for. After responding to your inquiry, we will delete the submitted data.Personal data necessary for the handling of product claims shall be kept for 12 months from the date of receipt, in accordance with the regulations governing consumer rights.

3. Personal Data Protection
We process the collected personal data and apply the compulsory appropriate legal, technical and organizational security measures to prevent any unauthorized processing. Access to your personal data is limited only to those employees to whom the data is necessary for providing our services. We continually educate our employees on the importance of data confidentiality, data privacy, and data protection. We only collect data that is necessary for said processing and we do not keep the data longer than necessary, nor longer than regulations stipulate.

4. Your Rights
At any time, you can ask us for information about the processing of your personal data and the exercise of the following rights:the right to access data relating to you, correction or supplementation of your personal data for accuracy, deletion of personal data (if there are no reasonable grounds for keeping it), restriction of personal data processing, and withdrawal of consent for the processing of personal data (e.g. to receive promotional messages). If you believe that any of your rights have been violated, you can file a complaint with the Croatian Personal Data Protection, Agency Martićeva Street 14, HR – 10 000 Zagreb, email:

5. Contact for Personal Data Protection
You may send any requests, complaints or inquiries concerning the processing and protection of personal data to the e-mail address In accordance with the current legislation regulating personal data protection, any request/inquiry will be resolved as soon as possible and at the latest within 30 days of receipt. When contacting and setting up said requests/inquiries, we will make appropriate efforts to verify your identity and prevent unauthorized processing of your personal data.
Personal Data Protection Officer

Matison Ltd., Donje Svetice 35, HR-10 000, Tel. + 385 1 2353 777, Fax. + 385 1 2353 707, E-mail:

6. Rules for personal data protection at third-party websites/by third parties
On this page, you can find links to other websites or portals. The rules of personal data protection on these websites or portals may be different from these rules. On our website, we offer some social networking features that also include the sharing of personal data on social networks. We, therefore, instruct you to familiarize yourself with the personal data protection rules applicable to any third-party pages. websites, portals, and social networks or any other third parties.In case of changes to this policy, we will notify you on this page and update the date of the Privacy Policy modification as follows: This policy was last amended 02.05. 2023.
HTTP Cookies"Cookies" Terms of Use
Your using the website for the first time is considered the instance in which you were made fully aware of these terms, and that they are clear to you and that you accept them. If you do not agree with them, please do not access the website and do not use its contents. If you have any questions or concerns regarding the terms of use, please contact us via the email address: We reserve the right to change the layout and the content of the site and its terms of use, so please review them periodically to familiarize yourself with possible changes. We will consider that your subsequent use of the site means your acceptance of all possible modifications.
Cookies (Cookies)
Cookies are miniature files that are stored on your computer or mobile device when you visit a website. Cookies allow the website to "remember" the activities or the settings of visitors from previous visits so that they can automatically apply them during the next visit. So the website "knows" that you have already been here and, in some cases, adjusts what you see on the screen. Cookies are most commonly used to remember specific user preferences, to help you enter information that has already been entered during previous visits. The website uses cookies – a dataset that serves as your anonymous individual identifier, in the manner of the website sending the cookie(s) to your browser and storing it on your computer. Cookies are used to operate all features of the site and to improve user experience.We also divide cookies into first and third-party cookies. First-party cookies come from the site you are visiting, while third-party cookies come through advertisements or through external services from other websites. First-party cookies, except for the proper functioning of the Web site, are also used for statistical monitoring of the activity on the website. The information collected for this purpose includes the IP address of the user, the browser information, the language, the operating system, and other standard statistical data collected and analyzed solely in an anonymous and mass form. Third-party cookies are commonly used by advertising networks to analyze user behavior on various web sites. The purpose of the analysis is to profile users according to demos, interests, etc., which is most often used for advertising purposes.
How do cookies actually work?
Cookies store information in the form of "key" and "value" pairs within text files. When accessing the website, cookies identify the parameters of the browser, but not those of the users themselves. In short, the purpose of cookies is well-intentioned, not harmful and cannot carry viruses. They improve user experience during surfing.If you do not agree to the use of cookies, you can easily delete (or prevent) them from being stored on your computer using your browser settings. More information about managing cookies is available on webpages of your browser or at As the purpose of cookies is to improve and enable the best possible user experience while using our website and its processes to the full extent of their functionality, please note that by preventing or deleting cookies, you can disable some website features or cause different workflows and appearance in your browser.
The website uses the Google Analytics Tool for statistical monitoring of user activity. User activity is monitored to ensure the proper functioning of the website in order to improve the site and improve the user experience. Google Analytics does not allow user identification, although it processes some types of private data, such as IP addresses. This is accomplished by aggregating data and anonymization techniques, such as IP address masking.Detailed information about this service and the cookies it uses, as well as the user's ability to regulate the monitoring of their own activities, is available at: